THE INFLUENCE OF THE QUALITY OF ONLINE ADMINISTRATIVE SERVICES ON THE LEVEL OF STUDENT SATISFACTION INDONESIAN COMMUNITY DEVELOPMENT UNIVERSITY MEDAN PENGARUH MUTU PELAYANAN ADMINISTRASI ONLINE TERHADAP TINGKAT KEPUASAN MAHASISWA UNIVERSITAS PEMBINAAN MASYARAKAT INDONESIA MEDAN Section Articles

Abstract

This research was conducted to determine the level of student satisfaction with the quality of Siakad online administration services provided by UPMI Medan staff. The research method used is a quantitative method where research is carried out starting from a clear problem background. The sample in this study were students from the Indonesian Community Development University who coincidentally dealt with the author with a total of 827 students taken. 0.2% to n = 24 students. Using observation methods, interviews and distributing questionnaires. From the results of product moment correlation calculations, an rxy value of 0.487 is obtained, where these results are implemented using a table of product moment correlation interpretation guidelines with an interval range between 0.40 - 00599. Based on the guidelines above, the category level between variable (X) and variable (Y) is at Medium level with the results of the product moment correlation calculation being between 0.40-0.599. When converted to the critical product moment table (n.= 24) with a df of 5%, the rxy correlation coefficient figure shows an r product moment figure of 0..487. at a significant level because the r results of data analysis show that it is above the limit for the number of recipients of the null hypothesis (H1), namely r table of 0.487 > 0.388 r table (n = 24, ts 5%). Test the hypothesis with the t test (partial) = t – 2.988 .Based on the t test calculation as seen above, the calculated t value = 2,988 is the product moment number contained in the t table with (df) 0.05% at n = 24, there is a t table number = 2,063. This means that the number 3,551 > 2.063, then the hypothesis proposed can be accepted.